- All returns are subject to the review and approval of the Pylon Market team. - Sale items are final sale and do not qualify for returns or exchanges.
- Returns in original condition may be accepted within 14 days of receipt.- The item being returned must be in unworn, undamaged, resalable condition with the original packaging and invoice.- Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment. The original shipping charges on the order will not be refunded.- Pylon Market will not accept any returns without any prior communication and written agreement between us and the guest.- Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer.- Once the returned items have been inspected and confirmed, a full refund will be issued to the guest.
- All exchanges may be considered within 14 days of receipt.- With the majority of our inventory being unique one of a kind items, we will do our best to assist you in exchanging sizes of a piece or switching a style of the exact same item but we cannot guarantee the item will be in stock. Thank you for your understanding.
Customer support information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:
Pylon Market LLC, 664 South King Street, Seattle WA 98104, United States